Privacy Policy Overview Fly Only is strongly committed to protecting the privacy of its website users and customers. We have written this privacy policy to outline the specific information we collect, how we use this information, and what options you have in sharing this information with us when you visit our site. Protecting your privacy is a significant part of our commitment to providing you with a high quality shopping experience. Information Collection and Use We are the sole owner of the information collected on this site. We will never sell, share, or rent this information to others... ever. Fly Only collects information from our users at several different points on our website. Order For a user who places an order, we request personal information on the order form used in the shopping cart. Contact (name, address, email, etc.) and payment information (credit card number and expiration date) is requested. This information is used for billing purposes and to fill the customer's order. If we have trouble processing an order, we will use this information to contact the customer. Credit card transactions are processed using our own Internet merchant account and authorized via a third party payment gateway system. The payment gateway is an authority in trusted modular payment solutions and security systems on the Internet. Cookies We will store a persistent cookie so that you may retrieve the products in your shopping cart with no need to go through re-choosing all of them again. However, the cookie will eventually expire if there is no activity in your cart, e.g. view, add to, etc., for a number of days. This website's cookies do not contain any personally identifiable information. If a user rejects the cookie, they may still use our site, but the user will experience limited functionality in some areas of our site. For example, the user will not be able to process an order through our shopping checkout area. Sharing We use third party shipping companies, e.g. mail, UPS, etc. to ship orders, and a third party credit card payment processing system to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. Links This web site may contain links to other sites. Please be aware that Fly Only is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by Fly Only. Newsletter/Bulletin If a user wishes to subscribe to our newsletter and/or update bulletin, we ask for the user's email address. Please see our choice and opt-out below. Security This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number and/or contact information), that information is encrypted and is protected with 128 bit encryption software over an SSL connection. While on a secure page, such as our shopping cart checkout forms, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer is displayed as locked. Notification of Changes If we decide to change our privacy policy, we will post those changes on this page so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected. Your Feedback At Fly Only, your privacy is extremely important. If you have any questions about the privacy statement, the practices of this site, or your dealings with us, please Contact Us and let us know. Thank you.

Our Returns Policy

At Fly Only we want you to be satisfied every time you shop with us so we make our returns policy simple.

Goods for return or exchange must be sent back to the store within 14 days of receipt. DVDs and CD ROMs may only be returned for replacements of original order.

Simply send returns back to us at the address below via a secure Post Office service. (Royal Mail Special Delivery service recommended).

Please include the invoice (contained within the parcel you received) with the goods, a covering letter and your name and contact number, so that we know who they are from.

Upon receipt of the goods we will, send replacement goods or issue a full refund for the price of the goods returned. Our only stipulation is that they are in a saleable condition, in other words;

* The tags have not been removed

* The garment or tackle item has not been used, worn or damaged

* The item is returned in its original packaging undamaged

We will issue the refund (or send out an exchange) within 28days, and you will see the credit on your card after approximately 3 or 4 working days. Although we issue the credit straight away it takes this length of time to work its way through the banking system (some building societies can take up to 10 days). Please send returns to :-

Fly Only - Returns

Unit 4, Brockholes Business Park,

Brockholes,

Holmfirth

HD9 7BN

England

Where Faulty or Damaged goods are received please contact us on 01484 666656 within 7 Days of receipt.

Guidance & Notes:

* No delivery charge on exchanges if you send the item back to us through the post.

* Please ensure that you wrap the package securely

* Refund does not include your cost of the original postage and packaging or return post if the goods are not damaged or faulty.

* Please note that for your own security we advise that you send goods back using a service that can be tracked.

* We cannot be held responsible for packages lost or damaged in the post when being returned to us

* Royal Mail special delivery insures the goods up to £500

* This cover can be increased to £1,000 by paying a small premium

* Royal Mail recorded delivery only insures the goods up to £28

* Except where the goods you return are faulty or damaged, the cost of returning the goods to us is your responsibility

* This does not affect your statutory rights as a consumer

* Advice given by us regarding Sizes and fitting of items is our personal opinion. We will measure and advise to the best of our knowledge but the final decision is yours.

Returns on Special Offers

If an item bought under a Special Offer, Promotional Incentive or as part of an Outfit is subsequently returned the Special Offer may no longer apply and the refund will be adjusted accordingly.

We will give you the best deal we can in the circumstances, but we will have to take into account the impact of a return on the original offer.

If the item is exchanged for another that would have been available under the terms of the Special Offer no adjustment will need to be made. If the exchange is for an item of similar value outside the terms of the original offer then any adjustment is at our discretion.

Further Contact

All queries should be emailed to info@flyonlyonline.co.uk and we generally deal with all queries within 48 hours. If we need to investigate your query further we will advise you.