Our Commitment At the outset we will confirm in writing to you: Your instruction to you. Our initial advice (including any pros and cons). An estimate , if possible, of the approximate length of time the matter will take. Who will be dealing with the matter and who you can contact if that person is unavailable. The name of the Partner with overall responsibility for your matter (Client Care Partner). What action will be taken straight away. When you are next likely to hear from us. What action you need to take. The best information we can give as to the likely cost and how it will be met. Any further information or papers we need from you. During the matter we will: Keep you informed of progress. Review the pros and cons or proceeding. Let you know if there are any delays and explain reasons for them. Explain in plain English any important documents and points of law. Deal with your matter promptly. Tell you if our costs estimate needs revising and why. Advise you if anyone else become involved in your matter and why. Return your 'phone calls where possible on the same day and in any event within 24 working hours. Try and see you as soon as mutually convenient if you need to meet with us. At the end of the matter we will: Report to you confirming the conclusion of it. Tell you (if we have not done so already) if you need to take any further action at that time. Account to you for all the money due to you. Attend to any post-completion action as soon as possible. Render the account(s) as promptly as possible. Client Care Code Menu